Facilitator Code of Conduct
At ImPerfect, we are committed to creating safe, inclusive, respectful and supportive spaces for everyone who attends our workshops, events, courses, coaching-style support, community activities or online sessions.
Everyone delivering, supporting or representing ImPerfect is expected to follow clear standards of professional and ethical conduct.
Our Standards
Facilitators, coaches, volunteers, guest contributors and anyone representing ImPerfect are expected to:
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act professionally, honestly and respectfully
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treat all participants with dignity and kindness
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promote inclusion and fairness
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maintain appropriate boundaries
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work within their skills, training and experience
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follow ImPerfectā€™s safeguarding and participant safety procedures
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respect confidentiality and privacy
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respond appropriately to participant distress
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avoid discrimination, harassment, bullying or inappropriate behaviour
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take reasonable steps to support participant safety and wellbeing
Safeguarding and Participant Safety
Anyone delivering or supporting ImPerfect activities must remain alert to safeguarding or wellbeing concerns and follow ImPerfectā€™s safeguarding procedures where needed.
If there is an immediate risk of harm to a participant or another person, appropriate action may be taken, including contacting emergency services or relevant safeguarding support.
ImPerfect workshops, tools and activities are designed to support wellbeing education, reflection, personal development and connection. They are not a substitute for therapy, counselling, medical advice or crisis support.
Professional Boundaries
Facilitators and representatives of ImPerfect must maintain clear and appropriate boundaries with participants.
They must not use their position to exploit, pressure, manipulate or develop inappropriate relationships with participants.
Participants should feel safe, respected and able to engage without pressure to share anything personal.
Confidentiality
ImPerfect expects all facilitators and representatives to respect participant confidentiality and handle personal information responsibly.
However, confidentiality cannot be guaranteed where there is a serious concern about someoneā€™s safety or the safety of another person. In these situations, information may need to be shared with appropriate services or professionals.
Inclusion and Respect
ImPerfect values respect, inclusivity, support and empathy.
We aim to create spaces where people feel welcomed, heard and valued. We do not tolerate discrimination, harassment, bullying, abuse or behaviour that undermines the safety or dignity of others.
Online and Social Media Conduct
Anyone representing ImPerfect online is expected to communicate respectfully and professionally.
Participant information, personal stories or private details must not be shared without appropriate permission or lawful reason.
Concerns
If you have a concern about the behaviour of someone delivering, supporting or representing ImPerfect, please contact us.
Email: [email protected]
If your concern relates to immediate danger or risk of harm, please contact emergency services or an appropriate safeguarding service.
Internal Code
ImPerfect also holds a full internal Facilitator Code of Conduct for facilitators, volunteers, contractors, guest contributors and anyone delivering services on behalf of the organisation. Where required, individuals may be asked to read and agree to the full internal Code before supporting or delivering ImPerfect activities.
