Frequently asked questions

Our digital downloads are practical, self-guided mental fitness tools that you can use at your own pace. They include worksheets, trackers, check-ins and reflective resources designed to help you understand your energy, boundaries, stress patterns and support needs.

Our individual digital tools currently cost £7.99 each. The Burnout Prevention Bundle™ costs £24.99.

If you are unsure, begin with the free 2-Minute Burnout Check-In™ or use our Find Your Mental Fitness Tool™ quiz. If you already know what you need help with, choose the tool that most closely matches that area.

Not at all. These resources are designed to support awareness, not performance. Use what feels helpful, skip anything that does not and return whenever you have more capacity.

Choose an individual tool if you want support with one specific area. If several tools feel relevant, the Burnout Prevention Bundle™ gives you the complete burnout prevention collection in one place and offers better value than purchasing each tool separately.

Our first course, Preventing Burnout: Boundaries, Energy and Sustainable Performance, is currently being developed. It will provide practical, structured support to help people understand burnout risk, protect their energy, strengthen their boundaries and create more sustainable ways of working and living.

Not yet. Preventing Burnout: Boundaries, Energy and Sustainable Performance is currently being developed and is not yet available to purchase. We’ll share full course details on the ImPerfect.love website when enrolment opens.

Our courses are designed for adults who want more structured support than a standalone tool and would benefit from practical learning that can be applied to real life.

Course formats may vary, and each course page will explain whether it is self-paced, live or blended. Preventing Burnout is being developed as a self-paced online course that you will be able to work through in your own time.

Course prices vary depending on the content, format and level of support included. The price of each course will be clearly displayed before enrolment opens.

ImPerfect.love offers practical, one-to-one coaching support for people who want personalised help understanding what is affecting their capacity and making realistic, sustainable changes. Our current coaching offers focus on burnout prevention, energy and boundaries, while future coaching support may cover additional areas of mental and emotional wellbeing.

The Reset & Rise Intensive™ is a 12-week one-to-one coaching experience for people who want deeper, ongoing support to understand their patterns, rebuild their capacity and create sustainable changes beyond a single session.

The current offer is listed at £149.

The Reset & Rise Intensive™ is a deeper one-to-one coaching offer for people who want more support than a single session.

The current offer is listed at £750.

You can book the Burnout Reset Strategy Session™ directly. The Reset & Rise Intensive™ requires an application so we can make sure the level of support is appropriate for your needs before moving forward.

The Burnout Reset Pre-Session Form helps prepare for your session by giving context about what you are carrying, what you need, and what would feel useful to focus on.

After purchasing or signing up, log in to your ImPerfect.love account using the same email address you entered at checkout. Your resources will be available inside My Library. You will also receive an access email, so check your spam or junk folder if it does not appear.

Check the inbox connected to the email address you used. Also check spam, promotions, or junk folders. If you still need help, use the Need Support? page.

Use the Need Support? page and include the email address you used, the email address you want to use, and the name of the product you purchased.

Yes, your purchased resources are connected to your account. Log in with the email address used at purchase to view available resources.

No special software is required. You can access your library through a standard web browser. Most devices can open the downloadable PDF resources automatically, although you may also use a PDF reader if preferred.

Yes. You can use the tools digitally or print a personal copy, depending on what works best for you.

Purchases are for individual use and should not be copied, shared, resold or distributed. If you would like to use ImPerfect.love resources with clients, employees or a wider group, please contact us about business and licensing options.

Available payment options are shown at checkout for each offer.

No. The 2-Minute Burnout Check-In™ is completely free and no payment is required.

Yes. The checkout page shows the current price before you complete your purchase.

ImPerfect.love provides educational mental fitness tools, courses and coaching. These resources can support reflection, learning and practical action, but they do not diagnose or treat mental health conditions and are not a replacement for therapy, medical care or crisis support.

ImPerfect.love does not provide crisis support. If you or someone else is in immediate danger, call 999 or go to A&E. If you need urgent mental health support but it is not an emergency, contact NHS 111 and select the mental health option. You can also call Samaritans free on 116 123 at any time. Please do not wait for a response through our website if you need urgent help.

Pause. You do not have to continue. Choose the smallest safe next step, such as grounding, resting, contacting someone you trust, or seeking professional support.

When using a self-guided resource, you choose what to write and do not need to send your completed tools to us. Coaching forms may ask for relevant context so your support can be tailored. Only share what feels appropriate, and see our Privacy Policy for details about how your information is handled.

Review the Safeguarding & Participant Safety Policy, Facilitator Code of Conduct, Workshop & Event Participant Waiver & Disclaimer, Disclaimer, and Need Support? page for safety-related guidance.

Full policy pages are available on the ImPerfect.Love website, including Terms & Conditions, Privacy Policy, Refund Policy, Cookie Policy, Disclaimer, Safeguarding & Participant Safety Policy, Facilitator Code of Conduct, and Workshop & Event Participant Waiver & Disclaimer.

Digital tools and bundles are not refundable for change of mind once access has been provided, the content has been delivered or it has been downloaded. If something is faulty, not as described or inaccessible due to our error, please contact us so we can help resolve the issue.

Different cancellation terms apply to courses, workshops, events and coaching services. Please read our full Refund Policy before purchasing. This does not affect your statutory consumer rights.

Please read the Privacy Policy for details on how personal information is collected, used, and protected.

Please read the Cookie Policy for details about cookies and website tracking.

The Terms & Conditions explain the terms that apply when you purchase, access, or use ImPerfect.Love resources.