Policies

At ImPerfect, we want our community, customers and participants to feel informed, respected and safe.

This page brings together our key policies, terms and guidance for using our website, purchasing our digital products, attending workshops and engaging with our services.

Website & Customer Policies

Terms & Conditions
Information about using the ImPerfect website, purchasing products, accessing resources and engaging with our services.

Privacy Policy
How we collect, use, store and protect personal information.

Cookie Policy
Information about how cookies may be used on our website.

Refund Policy
Guidance on refunds, digital downloads, courses, workshops and service purchases.

Disclaimer
Important information about the purpose and limits of ImPerfect resources, tools, workshops and services.

Workshop, Event & Participant Safety

Safeguarding & Participant Safety Policy
Our approach to creating safer spaces and responding to participant wellbeing or safeguarding concerns.

Workshop & Event Participant Waiver & Disclaimer
Important information for anyone attending an ImPerfect workshop, event or online session. This may be provided during the booking process and participants may be asked to confirm they have read and understood it before attending.

Facilitator Code of Conduct
Everyone delivering, supporting or representing ImPerfect is expected to follow clear standards of professional, respectful and safe conduct. Our internal Facilitator Code of Conduct sets expectations around safeguarding, boundaries, confidentiality, inclusion, professional behaviour and participant safety.

Support & Safety

Need Support?
ImPerfect is not a crisis service, but this page signposts to services that may help if you need urgent or additional support.

Questions

If you have any questions about our policies, please contact us at: [email protected]