Please read these Terms & Conditions carefully before using the ImPerfect Ltd website, purchasing our products, accessing our resources, attending our workshops, enrolling in our courses or engaging with our services. 

ImPerfect Ltd Terms & Conditions

1. Introduction

These Terms & Conditions govern your use of the ImPerfect Ltd website, products, services, digital products, downloadables, mental fitness tools, courses, workshops, events, community spaces and any related resources provided by ImPerfect Ltd.

By accessing our website, purchasing from us, downloading our resources, attending our workshops or events, enrolling in our courses, joining our community spaces, or using any ImPerfect Ltd product or service, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms & Conditions, you should not use our website, purchase our products, access our resources, attend our workshops or engage with our services.

2. About ImPerfect Ltd

ImPerfect Ltd provides wellbeing, personal development, educational and community support resources, including but not limited to:

• digital products;

• downloadables;

• mental fitness tools;

• online courses;

• workshops;

• events;

• personal development resources;

• wellbeing resources;

• community-based activities;

• coaching-style personal development support;

• online content; and

• educational materials.

ImPerfect Ltd is registered in England and Wales.

Business name: ImPerfect Ltd
Website: www.imperfect.love
Email: [email protected]
Registered office/business address: 3 Pemberton Street, Old Trafford
Company number: 17011155

3. Who Our Products and Services Are For

Unless clearly stated otherwise, ImPerfect Ltd products, services, events, workshops, courses, digital products, downloadables, mental fitness tools and community spaces are intended for individuals aged 18 and over.

By purchasing, accessing, attending or using any ImPerfect Ltd product, service, resource or community space, you confirm that you are aged 18 or above.

We reserve the right to refuse access, cancel bookings, remove users or restrict participation if we believe a person does not meet the age requirement or if participation would be unsuitable.

4. Educational and Wellbeing Purposes Only

ImPerfect Ltd products and services are provided for educational, wellbeing, informational, reflective and self-development purposes only.

ImPerfect Ltd is not a medical, clinical, counselling, psychotherapy, crisis support or mental health treatment service.

Our products, services, resources, workshops, courses, events, downloadables and mental fitness tools do not replace professional medical advice, psychological support, diagnosis, treatment, therapy or counselling.

You are responsible for deciding whether our content, tools, exercises, discussions, activities and services are suitable for your personal circumstances.

You should seek appropriate professional advice from a qualified practitioner if you have concerns about your mental health, physical health, emotional wellbeing, medical circumstances, legal circumstances or financial circumstances.

5. Crisis and Emergency Support

ImPerfect Ltd is not a crisis or emergency support service.

Our website, products, services, courses, workshops, events, community spaces, digital products, downloadables and mental fitness tools are not suitable for crisis support or emergency situations.

If you are experiencing significant distress, suicidal thoughts, thoughts of harming yourself or someone else, or a mental health emergency, please contact emergency services immediately.

In the UK, you can:

• dial 999 in an emergency;

• attend your nearest A&E department;

• contact NHS 111 for urgent health advice;

• contact your GP; or

• contact Samaritans on 116 123, which is free and available 24/7 in the UK.

6. Use of Our Website

You agree to use the ImPerfect Ltd website lawfully, respectfully and only for its intended purpose.

You must not:

• use the website in a way that breaches any law or regulation;

• attempt to gain unauthorised access to the website, systems, accounts or data;

• misuse the website by knowingly introducing viruses, harmful code or malicious technology;

• copy, scrape, reproduce or misuse website content without permission;

• use the website to harass, abuse, threaten, discriminate against or harm others;

• submit false, misleading or harmful information; or

• interfere with the security, functionality or availability of the website.

We reserve the right to restrict, suspend or terminate access to our website or services where we believe these Terms & Conditions have been breached.

7. Products and Services

ImPerfect Ltd may offer free and paid products and services, including but not limited to digital downloads, downloadables, mental fitness tools, courses, workshops, events, community spaces, templates, workbooks, resources and coaching-style personal development support.

Product and service descriptions will be provided on the relevant sales page, checkout page, booking page or product page.

We aim to ensure product descriptions, prices, availability and service details are clear and accurate. However, we may update, amend, replace, remove or discontinue products and services at any time.

Purchasing a product or service does not guarantee any specific personal, emotional, wellbeing, mental health, business, financial or lifestyle outcome.

8. Digital Products, Downloadables and Mental Fitness Tools

Digital products, downloadables and mental fitness tools may be made available through immediate download, email delivery, online access, member areas or another digital delivery method.

You are responsible for ensuring that you provide the correct email address and that you have suitable technology, software and internet access to download or access the digital product.

Unless clearly stated otherwise, your purchase gives you a personal, non-exclusive, non-transferable licence to use the digital product for your own personal use only.

You must not copy, share, resell, distribute, upload, reproduce, adapt, republish or commercially exploit any ImPerfect Ltd digital product, downloadable, mental fitness tool, template, workbook, course material or related resource without prior written permission.

9. Online Courses

When you purchase or enrol in an ImPerfect Ltd course, you are granted personal access to the course for your own individual learning and development.

Course access may be provided through an online learning area, digital platform, email delivery or another appropriate access method.

Unless stated otherwise on the sales page, course access is for individual use only and must not be shared with another person, organisation, team, group or business.

We reserve the right to update, improve, amend, remove or replace course content where needed.

Where course access is time-limited, the relevant access period will be stated on the sales page or checkout page.

10. Workshops, Events and Community Spaces

Workshops, events and community spaces may take place online or in person.

Participation is voluntary. You are responsible for your own physical, emotional and mental wellbeing during any workshop, event, activity, discussion or community space.

You agree to participate respectfully and appropriately. You must not behave in a way that is abusive, discriminatory, threatening, disruptive, unsafe, exploitative, harassing or harmful to others.

We reserve the right to remove a participant from a workshop, event or community space without refund where we believe their behaviour is unsafe, inappropriate, disruptive or in breach of these Terms & Conditions.

You must not record, screenshot, copy, share, publish or distribute workshop, event or community content, materials, discussions or other participants’ contributions without permission.

11. Coaching-Style Personal Development Support

Where ImPerfect Ltd offers coaching-style support, personal development support, reflective sessions or wellbeing-focused sessions, these are provided for educational, reflective and personal development purposes only.

They are not therapy, counselling, psychotherapy, medical care, mental health treatment, crisis support, diagnosis or clinical intervention.

You remain responsible for your own decisions, actions, wellbeing, choices and results.

We may refuse, pause or end support where we believe the service is not appropriate for your needs, where you require a higher level of professional support, or where continuing would be unsafe or unsuitable.

12. Orders, Payments and Pricing

Prices will be displayed on the relevant product page, sales page, checkout page or booking page.

Prices may change at any time. Any changes will not affect purchases already completed unless there has been an obvious pricing error.

Payment must be made through the payment methods provided at checkout.

You agree to provide accurate billing, contact and payment information.

If a payment fails, is reversed, is disputed, or is not received, we may suspend or cancel access to the relevant product or service.

13. Discount Codes and Promotions

From time to time, ImPerfect Ltd may offer discount codes, promotional prices, bundles or special offers.

Discount codes and promotions may be subject to additional terms, expiry dates, product restrictions or usage limits.

We reserve the right to amend, withdraw or refuse a promotion or discount code at any time where necessary.

Discounts cannot usually be applied retrospectively to previous purchases unless we choose to do so at our discretion.

14. Digital Content Cancellation Rights

Some ImPerfect Ltd products are digital products, digital downloads, downloadables, mental fitness tools, online resources or online courses that may be made available immediately after purchase.

Where you request or agree to receive immediate access to digital content, you acknowledge that you may lose your 14-day right to cancel once the digital content has been accessed, downloaded or made available to you, where this is permitted by law.

At checkout, you may be asked to confirm that you agree to immediate access to digital content and understand that your cancellation rights may be affected.

This does not affect your statutory rights where digital content is faulty, not as described or does not meet the standards required by law.

15. Refunds and Cancellations

Refunds and cancellations will be handled in line with your statutory rights and any specific refund policy stated on the relevant product page, checkout page, booking page or refund policy page.

Digital products, downloadables and mental fitness tools are usually non-refundable once they have been accessed, downloaded or delivered, unless they are faulty, not as described or you have another legal right to a refund.

For online courses, workshops, events, coaching-style support or other services, refund and cancellation terms may vary depending on the product or service purchased. Any specific terms will be stated on the relevant sales page, checkout page, booking page or refund policy.

If you believe a product is faulty, inaccessible, not as described or you have been charged incorrectly, please contact us as soon as possible using the contact details provided on our website.

Nothing in these Terms & Conditions affects your statutory consumer rights.

16. Consumer Rights

If you are purchasing as a consumer in the UK, you have legal rights under consumer protection law.

Digital content, products and services must be as described, fit for purpose and of satisfactory quality where applicable.

If digital content is faulty, not as described, inaccessible due to our fault, or does not meet legal requirements, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

These Terms & Conditions do not exclude or limit your statutory rights.

17. Accounts, Login Details and Access

Some products or services may require you to create an account, login or access a private online area.

You are responsible for keeping your login details secure and confidential.

You must not share your login details with anyone else.

We may suspend, restrict or terminate access where we believe login details have been shared, misused or used in breach of these Terms & Conditions.

18. Community Conduct

Where ImPerfect Ltd provides community spaces, forums, group programmes, online spaces, workshops or events, you agree to behave respectfully and responsibly.

You must not:

• share abusive, discriminatory, threatening, harassing or harmful content;

• bully, shame, exploit or intimidate others;

• give medical, clinical, legal, financial or crisis advice unless you are appropriately qualified and authorised to do so;

• share another person’s personal information without permission;

• promote unrelated products, services or businesses without permission;

• spam, mislead or manipulate other users;

• record, screenshot, copy or share private discussions without consent; or

• use the space in a way that puts others at risk.

We reserve the right to remove posts, restrict access, remove members or close community access where we believe these Terms & Conditions have been breached.

19. User-Generated Content

If you post, submit, upload or share content within an ImPerfect Ltd community space, event, workshop, form, feedback process or online platform, you remain responsible for the content you share.

You confirm that you have the right to share that content and that it does not infringe another person’s rights.

By sharing content with us, you give ImPerfect Ltd permission to use, review, moderate, respond to or manage that content for the purpose of providing our services, operating our community, improving our products, responding to your enquiry or managing our business.

We will not use personal testimonials, identifiable stories, images or sensitive personal experiences for marketing purposes without appropriate permission.

20. Testimonials, Feedback and Reviews

If you provide feedback, reviews or testimonials, we may ask for your permission to use them in our marketing, website, social media, product pages or promotional materials.

We will not knowingly publish your full name, image, identifiable story or sensitive personal information in a testimonial without permission.

Testimonials reflect individual experiences and do not guarantee that others will have the same experience or result.

21. Intellectual Property

All content, materials, resources, products, frameworks, worksheets, downloadables, mental fitness tools, designs, branding, logos, written content, course content, workshop materials, templates, videos, audio, graphics and digital products created by ImPerfect Ltd remain the intellectual property of ImPerfect Ltd unless otherwise stated.

You may use purchased resources for your own personal, non-commercial use only.

You must not copy, reproduce, distribute, resell, licence, upload, share, adapt, modify, publish, teach from, commercially exploit or create derivative products from ImPerfect Ltd materials without prior written permission.

Unauthorised use of our intellectual property may result in termination of access and/or legal action.

22. Acceptable Use of Materials

You may:

• download purchased digital products for your own personal use;

• print personal copies for your own use;

• complete resources for your own reflection and development;

• access course materials for your own learning; and

• use tools as part of your own personal wellbeing and self-development.

You must not:

• share purchased resources with others;

• upload resources to public platforms;

• resell, reproduce or distribute resources;

• use our resources to run your own paid workshops, courses, coaching programmes or services;

• remove branding, copyright notices or ownership information;

• claim our resources as your own; or

• use our resources for commercial purposes without written permission.

23. Third-Party Platforms and Service Providers

ImPerfect Ltd may use third-party platforms and service providers to operate parts of its business, including website hosting, payment processing, email delivery, course access, digital product delivery, forms, booking systems, video calls, analytics and community spaces.

Your purchase, booking, access or communication with ImPerfect Ltd may involve the use of these third-party systems.

While ImPerfect Ltd takes reasonable care when selecting the platforms and providers it uses, we are not responsible for technical issues, outages, delays, errors or service interruptions caused by third-party systems outside our reasonable control.

Where a third-party platform has its own terms, privacy notice or policies, those may also apply to your use of that platform.

ImPerfect Ltd remains responsible for the products, services and resources it provides directly to its customers, subject to these Terms & Conditions.

24. External Links

Our website, products, services, courses, workshops, resources or emails may contain links to third-party websites, organisations, professionals, services or resources.

External links are provided for convenience, signposting or additional information only.

We do not control and are not responsible for the content, accuracy, policies, security, availability or practices of third-party websites or organisations.

The inclusion of a link does not mean we endorse the third party.

25. Privacy and Data Protection

Your privacy is important to us.

We collect and use personal information in accordance with our Privacy Policy.

Our Privacy Policy explains what personal information we collect, how we use it, our lawful bases for processing, how long we keep it, who we may share it with, your rights, and how to contact us about privacy matters.

By using our website, purchasing from us, contacting us, joining our mailing list, attending events, accessing courses or using our services, you acknowledge that your personal information will be handled in line with our Privacy Policy.

Please read our Privacy Policy before using our website or purchasing from us.

26. Email Marketing

Where you sign up to our mailing list, download a free resource, make an enquiry, purchase a product, attend an event or otherwise provide your contact details, we may send you emails in line with applicable data protection and marketing rules.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or contacting us directly.

Transactional emails related to purchases, bookings, access, account management, downloads or customer service may still be sent where necessary.

27. Cookies and Website Tracking

Our website may use cookies and similar technologies to support website functionality, analytics, user experience, marketing and performance.

Where required, we will ask for your consent before placing non-essential cookies.

For more information, please see our Cookie Policy or Privacy Policy.

28. Availability and Technical Issues

We aim to keep our website, products, courses, digital products and online services available and functioning properly.

However, we cannot guarantee uninterrupted access. Access may be affected by maintenance, updates, technical issues, third-party platform issues, internet problems, cyber incidents or circumstances beyond our control.

We are not responsible for delays, interruptions or access problems caused by factors outside our reasonable control.

Where possible, we will take reasonable steps to restore access or provide support.

29. Changes to Products, Services and Content

We may update, improve, amend, replace, suspend, remove or discontinue products, services, resources, courses, workshops, events, community spaces or website content at any time.

Where you have purchased a specific product or service, we will aim to provide what was described at the time of purchase or a reasonable equivalent where appropriate.

We are not responsible for archived, outdated or third-party references that may no longer be accurate or available.

30. Results and Outcomes

ImPerfect Ltd does not guarantee any specific result, outcome, transformation, emotional improvement, wellbeing improvement, personal development outcome, mental health outcome, financial outcome, business outcome or lifestyle change.

Any examples, testimonials, case studies, reflections or stories are provided for illustrative purposes only.

Your results may vary depending on your personal circumstances, engagement, environment, support systems and other factors outside our control.

31. Limitation of Liability

To the fullest extent permitted by law, ImPerfect Ltd and its directors, employees, contractors, facilitators, contributors, volunteers, ambassadors, collaborators and associates shall not be liable for any direct or indirect loss, damage, harm, injury, adverse outcome, emotional distress, loss of data, loss of profit, loss of opportunity or other consequence arising from:

• your use or misuse of our website, products, services, resources or community spaces;

• your reliance on information provided by us;

• your participation in workshops, courses, events, activities or discussions;

• your use of digital products, downloadables or mental fitness tools;

• technical issues, interruptions or third-party platform failures;

• actions taken by you based on our content or resources; or

• the conduct of other participants, users or third parties.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded.

32. Indemnity

You agree to be responsible for any losses, damages, costs, claims or expenses arising from your breach of these Terms & Conditions, your misuse of our website or materials, your infringement of our intellectual property rights, or your unlawful or harmful conduct.

33. Force Majeure

ImPerfect Ltd will not be responsible for any failure or delay in performing our obligations where this is caused by events outside our reasonable control.

This may include, but is not limited to, illness, emergencies, bereavement, extreme weather, strikes, internet failure, technical platform issues, cyber incidents, changes in law, government restrictions, venue issues or other unexpected events.

34. Refusal, Suspension or Termination of Access

We reserve the right to refuse service, cancel orders, remove users, suspend access, terminate access or restrict participation where we believe:

• these Terms & Conditions have been breached;

• payment has failed or been disputed;

• access has been shared or misused;

• behaviour is unsafe, abusive, discriminatory, harmful or disruptive;

• participation is unsuitable or inappropriate;

• our intellectual property has been misused; or

• continuing to provide access would create risk for ImPerfect Ltd, our users, our community or another person.

Where appropriate, we may provide written notice. However, we reserve the right to act immediately where safety, risk, misuse or serious misconduct is involved.

35. Complaints and Concerns

If you have a complaint, concern or issue with an ImPerfect Ltd product, service, resource, workshop, course, event or community space, please contact us using the contact details provided on our website.

Please include your name, contact details, order details where relevant, and a clear explanation of your concern.

We will aim to respond within a reasonable timeframe.

36. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes in our business, services, products, legal obligations, platform requirements or operational practices.

The most current version will be made available on the ImPerfect Ltd website.

By continuing to use our website, products, services, resources, courses, workshops, events or community spaces after changes are made, you agree to the updated Terms & Conditions.

37. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms & Conditions, our website, products, services, resources or business activities shall be subject to the jurisdiction of the courts of England and Wales.

38. Contact Information

If you have any questions about these Terms & Conditions, please contact us before purchasing, accessing or using our products or services.

Business name: ImPerfect Ltd
Website: www.imperfect.love
Email: [email protected]
Registered office/business address: 3 Pemberton Street, Old Trafford, Manchester, M16 9JY
Company number: 17011155